Refund Policy

We thank you for choosing to shop at Pacabella! If you are not entirely satisfied with your purchase, we're here to help.

Contact Us

First, give us a call or send us an email and let us know what the issue is. Most times we can correct the situation quickly and to our customer’s satisfaction.


You have 14 calendar days from the date you received your order to let us know there is a problem. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Don't send us your return until you have spoken with us! Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card
(or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.